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Returns

We are happy to offer a 30-day Standard Return Policy on this order because we want you to be satisfied with your purchase. Our policy lasts 30 days. If 30 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

Returned products must be in their original manufacturers packaging (if we shipped them to you) and must be in the same condition as when they were purchased.

If you return your purchase you will be responsible for the cost of shipping it back to us. You will be refunded the purchase price (original shipping and return shipping is not refundable) when your return has been processed.

For our products offered with free shipping, meaning shipping has been included in the price, you will be refunded the purchase price less our actual outbound shipping cost when your return has been processed at our location. Return processing time generally takes several days.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery, gift cards, downloadable products, health and personal care items.

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@distinctivedeals.net.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Where to ship your return

Do not send your purchase back to the manufacturer. To return your product, you should mail your product to:

Distinctive Deals, 11837 N 32nd Pl., Phoenix, Arizona 85028.

You will be responsible for paying for your own shipping costs to return your item. Original shipping costs and the shipping cost for returns are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For your own protection please consider using a trackable shipping service or purchasing shipping insurance. We have no way to guarantee that we will receive your returned item.

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